Urban Angles: New Account Onboarding
New agency, builder and developer accounts are set up before their first campaign so that ordering is fast, priced correctly and consistent from day one.
What onboarding covers
- Scoping — a role-based enquiry establishes what you sell, where you operate and which products you'll use most
- DREAM account setup — your office or network gets its portal at dream.urbanangles.com
- Products and favourites — the products you order most are configured and categorised, so a standard listing campaign is a few clicks
- Pricing configuration — account pricing reflects how you work, including automatic bundle rates when Base Photography is ordered with drone, floor plans or video
- Branding setup — floor plan styles and templates are matched to your brand so plans arrive campaign-ready
- Meet your team — introduction to the Customer Experience team, and for larger networks, a senior account manager
What to bring to setup
| Item | Used for |
|---|---|
| Office and billing details | Invoicing and account structure |
| Brand assets and style preferences | Floor plan templates and branded deliverables |
| Your typical campaign mix | Building the favourites list |
| Ordering contacts per office | Notification routing and permissions |
| Expected volume and markets | Pricing configuration and scheduling |
Multi-office networks
For agencies and builders operating across offices or states, onboarding is done per office so favourites, pricing and ordering behaviour stay consistent across the network — one standard, wherever the campaign runs. Adding a new office later repeats the same setup rather than starting from scratch.
What changes after onboarding
The point of the setup is that it holds. Pricing, bundles and branding apply automatically to every subsequent order rather than being renegotiated per job, and a new team member ordering for the first time gets the same configured list as everyone else in the office. Changes — a new product, a pricing revision, an extra office — go through your account manager rather than being rebuilt.
Getting started
Call 1300 144 255, email studio@urbanangles.com, or enquire online identifying your role — agent, builder, developer, agency or private vendor — and the right team will pick it up. A welcome kit covering the process, DREAM, turnaround times and key contacts is provided as part of setup.