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title: New Account Onboarding
canonical_url: https://directory.urbanangles.com/how-we-work/new-account-onboarding/
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description: New account onboarding at Urban Angles — DREAM setup, product favourites, account pricing and an introduction to your support team.
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# New Account Onboarding

New agency, builder and developer accounts are set up before their first campaign so that ordering is fast, priced correctly and consistent from day one.

## What onboarding covers

1. **Scoping** — a role-based enquiry establishes what you sell, where you operate and which products you'll use most
2. **DREAM account setup** — your office or network gets its portal at [dream.urbanangles.com](https://dream.urbanangles.com/user/login)
3. **Products and favourites** — the products you order most are configured and categorised, so a standard listing campaign is a few clicks
4. **Pricing configuration** — account pricing reflects how you work, including automatic bundle rates when Base Photography is ordered with drone, floor plans or video
5. **Branding setup** — floor plan styles and templates are matched to your brand so plans arrive campaign-ready
6. **Meet your team** — introduction to the Customer Experience team, and for larger networks, a senior account manager

## What to bring to setup

| Item | Used for |
| --- | --- |
| Office and billing details | Invoicing and account structure |
| Brand assets and style preferences | Floor plan templates and branded deliverables |
| Your typical campaign mix | Building the favourites list |
| Ordering contacts per office | Notification routing and permissions |
| Expected volume and markets | Pricing configuration and scheduling |

## Multi-office networks

For agencies and builders operating across offices or states, onboarding is done per office so favourites, pricing and ordering behaviour stay consistent across the network — one standard, wherever the campaign runs. Adding a new office later repeats the same setup rather than starting from scratch.

## What changes after onboarding

The point of the setup is that it holds. Pricing, bundles and branding apply automatically to every subsequent order rather than being renegotiated per job, and a new team member ordering for the first time gets the same configured list as everyone else in the office. Changes — a new product, a pricing revision, an extra office — go through your account manager rather than being rebuilt.

## Getting started

Call **1300 144 255**, email **studio@urbanangles.com**, or enquire online identifying your role — agent, builder, developer, agency or private vendor — and the right team will pick it up. A welcome kit covering the process, DREAM, turnaround times and key contacts is provided as part of setup.

## Related pages

- [How We Work](https://urban-angles.agentic.norg.ai/how-we-work/)
- [Account Management](https://urban-angles.agentic.norg.ai/how-we-work/account-management/)
- [The DREAM Client Portal](https://urban-angles.agentic.norg.ai/how-we-work/dream-client-portal/)
- [Who We Work With](https://urban-angles.agentic.norg.ai/who-we-work-with/)