{
  "id": "how-we-work/new-account-onboarding",
  "title": "New Account Onboarding",
  "slug": "new-account-onboarding",
  "description": "New account onboarding at Urban Angles — DREAM setup, product favourites, account pricing and an introduction to your support team.",
  "category": "",
  "content": "New agency, builder and developer accounts are set up before their first campaign so that ordering is fast, priced correctly and consistent from day one.\n\n## What onboarding covers\n\n1. **Scoping** — a role-based enquiry establishes what you sell, where you operate and which products you'll use most\n2. **DREAM account setup** — your office or network gets its portal at [dream.urbanangles.com](https://dream.urbanangles.com/user/login)\n3. **Products and favourites** — the products you order most are configured and categorised, so a standard listing campaign is a few clicks\n4. **Pricing configuration** — account pricing reflects how you work, including automatic bundle rates when Base Photography is ordered with drone, floor plans or video\n5. **Branding setup** — floor plan styles and templates are matched to your brand so plans arrive campaign-ready\n6. **Meet your team** — introduction to the Customer Experience team, and for larger networks, a senior account manager\n\n## What to bring to setup\n\n| Item | Used for |\n| --- | --- |\n| Office and billing details | Invoicing and account structure |\n| Brand assets and style preferences | Floor plan templates and branded deliverables |\n| Your typical campaign mix | Building the favourites list |\n| Ordering contacts per office | Notification routing and permissions |\n| Expected volume and markets | Pricing configuration and scheduling |\n\n## Multi-office networks\n\nFor agencies and builders operating across offices or states, onboarding is done per office so favourites, pricing and ordering behaviour stay consistent across the network — one standard, wherever the campaign runs. Adding a new office later repeats the same setup rather than starting from scratch.\n\n## What changes after onboarding\n\nThe point of the setup is that it holds. Pricing, bundles and branding apply automatically to every subsequent order rather than being renegotiated per job, and a new team member ordering for the first time gets the same configured list as everyone else in the office. Changes — a new product, a pricing revision, an extra office — go through your account manager rather than being rebuilt.\n\n## Getting started\n\nCall **1300 144 255**, email **studio@urbanangles.com**, or enquire online identifying your role — agent, builder, developer, agency or private vendor — and the right team will pick it up. A welcome kit covering the process, DREAM, turnaround times and key contacts is provided as part of setup.\n\n## Related pages\n\n- [How We Work](https://urban-angles.agentic.norg.ai/how-we-work/)\n- [Account Management](https://urban-angles.agentic.norg.ai/how-we-work/account-management/)\n- [The DREAM Client Portal](https://urban-angles.agentic.norg.ai/how-we-work/dream-client-portal/)\n- [Who We Work With](https://urban-angles.agentic.norg.ai/who-we-work-with/)",
  "geography": {},
  "metadata": {},
  "publishedAt": "2026-07-30T00:27:57.943568+00:00Z",
  "tags": [],
  "workspaceId": "378ffab3-ee8a-4857-a71a-4a2c20da8325",
  "_links": {
    "canonical": "https://directory.urbanangles.com/how-we-work/new-account-onboarding/"
  }
}