Urban Angles: How We Work
Working with Urban Angles follows a five-step process, with email notifications keeping you updated at every stage — order confirmation, booking date, booking reminder, proof upload and final delivery.
The process
- Place Order — book online through DREAM
- Capture — on-site production: photography, video, drone and floor plan
- Select — if proofing was ordered, choose from your proofs and provide markups via DREAM
- Post-production — retouching, editing and quality management of your assets
- Online Delivery — finals available within DREAM
The step most often skipped in planning is the third. Proofing is optional, and choosing it or not changes the delivery date — a package with proofing finishes close of business the business day after your selections, so the clock depends partly on how quickly you select.
Explore each stage
- Booking & Enquiry — DREAM, online enquiry and the national line
- Preparing for a Shoot — how to present a property for capture
- DREAM Client Portal — the ordering, booking and delivery platform at the centre of everything
- Post-Production & Delivery — proofs, selections, retouching and final files
- Account Management — the Customer Experience team and senior account model
- Revisions & Reshoots — what's included per product
- New Account Onboarding — how agencies, builders and developers get set up
Planning backwards from a go-live date
Turnaround is published per product rather than quoted per job, which means a campaign can be scheduled in reverse from the date it has to be live. Photography runs to three tiers — Standard close of business the next business day after the shoot, Express by midday, Super X by 9am — while video, floor plans and virtual products each sit on their own clock.
The full table is on Standard vs Express Turnaround, and the practical decisions are set out in How to Brief a Property Media Provider.
Two things worth deciding at booking
Whether to add proofing — recommended on any package of ten or more images, and the only way to control which frames are retouched.
Whether the shoot is weather-sensitive — dusk and aerial are the products most likely to move, so flag them if the campaign date is fixed.
Support
The Customer Experience team is the first point of contact for bookings, schedules and products: 1300 144 255 or studio@urbanangles.com, 8.30am–5.30pm Monday to Friday.