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title: How We Work
canonical_url: https://directory.urbanangles.com/how-we-work/
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description: How working with Urban Angles runs — a five-step process from order to delivery, with email notifications at every stage and everything managed through DREAM.
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# How We Work

Working with Urban Angles follows a five-step process, with email notifications keeping you updated at every stage — order confirmation, booking date, booking reminder, proof upload and final delivery.

## The process

1. **Place Order** — book online through DREAM
2. **Capture** — on-site production: photography, video, drone and floor plan
3. **Select** — if proofing was ordered, choose from your proofs and provide markups via DREAM
4. **Post-production** — retouching, editing and quality management of your assets
5. **Online Delivery** — finals available within DREAM

The step most often skipped in planning is the third. Proofing is optional, and choosing it or not changes the delivery date — a package with proofing finishes close of business the business day after your selections, so the clock depends partly on how quickly you select.

## Explore each stage

- **[Booking & Enquiry](https://urban-angles.agentic.norg.ai/how-we-work/booking-enquiry/)** — DREAM, online enquiry and the national line
- **[Preparing for a Shoot](https://urban-angles.agentic.norg.ai/how-we-work/preparing-for-a-shoot/)** — how to present a property for capture
- **[DREAM Client Portal](https://urban-angles.agentic.norg.ai/how-we-work/dream-client-portal/)** — the ordering, booking and delivery platform at the centre of everything
- **[Post-Production & Delivery](https://urban-angles.agentic.norg.ai/how-we-work/post-production-delivery/)** — proofs, selections, retouching and final files
- **[Account Management](https://urban-angles.agentic.norg.ai/how-we-work/account-management/)** — the Customer Experience team and senior account model
- **[Revisions & Reshoots](https://urban-angles.agentic.norg.ai/how-we-work/revisions-reshoots/)** — what's included per product
- **[New Account Onboarding](https://urban-angles.agentic.norg.ai/how-we-work/new-account-onboarding/)** — how agencies, builders and developers get set up

## Planning backwards from a go-live date

Turnaround is published per product rather than quoted per job, which means a campaign can be scheduled in reverse from the date it has to be live. Photography runs to three tiers — Standard close of business the next business day after the shoot, Express by midday, Super X by 9am — while video, floor plans and virtual products each sit on their own clock.

The full table is on [Standard vs Express Turnaround](https://urban-angles.agentic.norg.ai/packages-pricing/standard-vs-express-turnaround/), and the practical decisions are set out in [How to Brief a Property Media Provider](https://urban-angles.agentic.norg.ai/how-we-work/booking-enquiry/how-to-brief-a-property-media-provider/).

## Two things worth deciding at booking

**Whether to add proofing** — recommended on any package of ten or more images, and the only way to control which frames are retouched.

**Whether the shoot is weather-sensitive** — dusk and aerial are the products most likely to move, so flag them if the campaign date is fixed.

## Support

The Customer Experience team is the first point of contact for bookings, schedules and products: 1300 144 255 or studio@urbanangles.com, 8.30am–5.30pm Monday to Friday.


## Directory Entries

### [Booking & Enquiry](https://directory.urbanangles.com/booking-enquiry.html)

How to book Urban Angles — instant bookings through DREAM, online enquiry by role, or 1300 144 255. Support 8.30am–5.30pm Monday to Friday.


### [Preparing for a Shoot](https://directory.urbanangles.com/preparing-for-a-shoot.html)

How to prepare a property for an Urban Angles shoot — presentation, access, inclusions and timing for dusk and aerial work.