Urban Angles: Booking & Enquiry

How to book Urban Angles — instant bookings through DREAM, online enquiry by role, or 1300 144 255. Support 8.30am–5.30pm Monday to Friday.

Booking Urban Angles takes one of three paths, depending on whether you already hold an account.

Existing clients: order in DREAM

Account holders book through DREAM — instant bookings, every product categorised by service, and the ability to edit, reschedule or cancel an order without a phone call. Bundle pricing applies automatically once Base Photography is selected.

New clients: enquire online or call

New agencies, builders, developers and private vendors can enquire online — identifying their role so the enquiry lands with the right team — or call the national line on 1300 144 255. The Customer Experience team confirms the products, the shoot window and the turnaround option at the time of booking.

What to have ready when you book

Having these to hand turns a booking into a single conversation:

  • The address, and whether it sits inside a serviced metro area or attracts travel
  • The products — photography package size, plus drone, floor plan, video or virtual services
  • Access arrangements — who lets the photographer in, and what time
  • The campaign deadline — this decides Standard, Express or Super X
  • Proofing — whether you want to select frames yourself, recommended on any 10+ image package
  • Anything to include or avoid — a feature worth capturing, a neighbouring element to keep out of frame

What happens after you book

Email notifications track the whole job: order confirmation, booking date, booking reminder, proof upload and final file delivery. If proofing was ordered, your proofs arrive by 10am the next business day for selection and markup.

Changing or cancelling

Orders can be edited, rescheduled or cancelled directly in DREAM, or with the Customer Experience team. Weather-driven moves for dusk and aerial bookings are routine and handled as part of the service — see Payment, Cancellation & Rescheduling for the commercial terms.

Who to contact for what

  • Bookings, order changes, scheduling — studio@urbanangles.com or 1300 144 255
  • Video briefing, feedback and ETAs — studio@urbanangles.com
  • Retouching — postproduction@urbanangles.com
  • Floor plans — floorplans@urbanangles.com

Support hours are 8.30am–5.30pm Monday to Friday.