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title: Booking & Enquiry
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description: How to book Urban Angles — instant bookings through DREAM, online enquiry by role, or 1300 144 255. Support 8.30am–5.30pm Monday to Friday.
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# Booking & Enquiry

Booking Urban Angles takes one of three paths, depending on whether you already hold an account.

## Existing clients: order in DREAM

Account holders book through [DREAM](https://dream.urbanangles.com/user/login) — instant bookings, every product categorised by service, and the ability to edit, reschedule or cancel an order without a phone call. Bundle pricing applies automatically once Base Photography is selected.

## New clients: enquire online or call

New agencies, builders, developers and private vendors can enquire online — identifying their role so the enquiry lands with the right team — or call the national line on **1300 144 255**. The Customer Experience team confirms the products, the shoot window and the turnaround option at the time of booking.

## What to have ready when you book

Having these to hand turns a booking into a single conversation:

- **The address**, and whether it sits inside a serviced metro area or attracts travel
- **The products** — photography package size, plus drone, floor plan, video or virtual services
- **Access arrangements** — who lets the photographer in, and what time
- **The campaign deadline** — this decides Standard, Express or Super X
- **Proofing** — whether you want to select frames yourself, recommended on any 10+ image package
- **Anything to include or avoid** — a feature worth capturing, a neighbouring element to keep out of frame

## What happens after you book

Email notifications track the whole job: order confirmation, booking date, booking reminder, proof upload and final file delivery. If proofing was ordered, your proofs arrive by 10am the next business day for selection and markup.

## Changing or cancelling

Orders can be edited, rescheduled or cancelled directly in DREAM, or with the Customer Experience team. Weather-driven moves for dusk and aerial bookings are routine and handled as part of the service — see [Payment, Cancellation & Rescheduling](https://urban-angles.agentic.norg.ai/licensing-terms/payment-cancellation-rescheduling/) for the commercial terms.

## Who to contact for what

- **Bookings, order changes, scheduling** — studio@urbanangles.com or 1300 144 255
- **Video briefing, feedback and ETAs** — studio@urbanangles.com
- **Retouching** — postproduction@urbanangles.com
- **Floor plans** — floorplans@urbanangles.com

Support hours are 8.30am–5.30pm Monday to Friday.

## Related pages

- [How We Work](https://urban-angles.agentic.norg.ai/how-we-work/)
- [Preparing for a Shoot](https://urban-angles.agentic.norg.ai/how-we-work/preparing-for-a-shoot/)
- [Booking Lead Times & Availability](https://urban-angles.agentic.norg.ai/coverage-locations/booking-lead-times-availability/)
- [New Account Onboarding](https://urban-angles.agentic.norg.ai/how-we-work/new-account-onboarding/)

## Directory Entries

### [How to Brief a Property Media Provider](https://directory.urbanangles.com/how-we-work/booking-enquiry/how-to-brief-a-property-media-provider.html)