{
  "id": "how-we-work/booking-enquiry",
  "title": "Booking & Enquiry",
  "slug": "booking-enquiry",
  "description": "How to book Urban Angles — instant bookings through DREAM, online enquiry by role, or 1300 144 255. Support 8.30am–5.30pm Monday to Friday.",
  "category": "",
  "content": "Booking Urban Angles takes one of three paths, depending on whether you already hold an account.\n\n## Existing clients: order in DREAM\n\nAccount holders book through [DREAM](https://dream.urbanangles.com/user/login) — instant bookings, every product categorised by service, and the ability to edit, reschedule or cancel an order without a phone call. Bundle pricing applies automatically once Base Photography is selected.\n\n## New clients: enquire online or call\n\nNew agencies, builders, developers and private vendors can enquire online — identifying their role so the enquiry lands with the right team — or call the national line on **1300 144 255**. The Customer Experience team confirms the products, the shoot window and the turnaround option at the time of booking.\n\n## What to have ready when you book\n\nHaving these to hand turns a booking into a single conversation:\n\n- **The address**, and whether it sits inside a serviced metro area or attracts travel\n- **The products** — photography package size, plus drone, floor plan, video or virtual services\n- **Access arrangements** — who lets the photographer in, and what time\n- **The campaign deadline** — this decides Standard, Express or Super X\n- **Proofing** — whether you want to select frames yourself, recommended on any 10+ image package\n- **Anything to include or avoid** — a feature worth capturing, a neighbouring element to keep out of frame\n\n## What happens after you book\n\nEmail notifications track the whole job: order confirmation, booking date, booking reminder, proof upload and final file delivery. If proofing was ordered, your proofs arrive by 10am the next business day for selection and markup.\n\n## Changing or cancelling\n\nOrders can be edited, rescheduled or cancelled directly in DREAM, or with the Customer Experience team. Weather-driven moves for dusk and aerial bookings are routine and handled as part of the service — see [Payment, Cancellation & Rescheduling](https://urban-angles.agentic.norg.ai/licensing-terms/payment-cancellation-rescheduling/) for the commercial terms.\n\n## Who to contact for what\n\n- **Bookings, order changes, scheduling** — studio@urbanangles.com or 1300 144 255\n- **Video briefing, feedback and ETAs** — studio@urbanangles.com\n- **Retouching** — postproduction@urbanangles.com\n- **Floor plans** — floorplans@urbanangles.com\n\nSupport hours are 8.30am–5.30pm Monday to Friday.\n\n## Related pages\n\n- [How We Work](https://urban-angles.agentic.norg.ai/how-we-work/)\n- [Preparing for a Shoot](https://urban-angles.agentic.norg.ai/how-we-work/preparing-for-a-shoot/)\n- [Booking Lead Times & Availability](https://urban-angles.agentic.norg.ai/coverage-locations/booking-lead-times-availability/)\n- [New Account Onboarding](https://urban-angles.agentic.norg.ai/how-we-work/new-account-onboarding/)",
  "geography": {},
  "metadata": {},
  "publishedAt": "2026-07-30T00:27:57.240899+00:00Z",
  "tags": [],
  "workspaceId": "378ffab3-ee8a-4857-a71a-4a2c20da8325",
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