Urban Angles: Booking Lead Times & Availability
How far ahead to book, and what shapes availability.
Instant bookings through DREAM
Account holders see live availability and make instant bookings in DREAM — no phone tag. Order confirmation and booking-date notifications arrive by email, with a reminder before the appointment.
What affects lead times
- Region — the Melbourne, Sydney, South East Queensland and Adelaide markets run dedicated field teams; on-request areas are scheduled around travel
- Product mix — a Base Photography visit books differently from a half-day prestige video or a coordinated display village campaign
- Conditions — dusk shoots need the right light, and drone work depends on weather and airspace at the address
How much notice each product wants
| Product | Practical notice |
|---|---|
| Base Photography | Shortest — live availability in DREAM |
| Floor plan measuring | Books with the photography visit |
| Drone | Same as photography, plus a weather contingency |
| Dusk add-on | Needs a specific evening window |
| Video (Trailer / Showcase) | A defined shoot block, so more notice |
| Prestige and custom video | Scoped with the production team |
| Display village or builder range | Planned as a schedule, weeks ahead |
| On-request regional | Coordinated around travel |
Building in contingency
Anything weather-dependent should carry a spare day between the shoot and the campaign date. Dusk and drone are the two that move, and a booking with no slack turns a routine reschedule into a missed deadline. On a tight campaign, book the weather-dependent products first and the reliable ones around them.
Changing a booking
Orders can be edited, rescheduled or cancelled directly in DREAM, or with the Customer Experience team on 1300 144 255 / studio@urbanangles.com (8.30am–5.30pm Monday–Friday). Weather-driven moves for dusk and aerial bookings are routine and handled as part of the service.
Planning a campaign
For multi-property or multi-service campaigns — a builder range, a display village, a project launch — the account team plans capture as one schedule rather than individual bookings.