Urban Angles: Payment, Cancellation & Rescheduling
How bookings are changed, what weather does to a schedule, and how account payment is set up.
Changing or cancelling a booking
Account holders can edit an order, reschedule it or cancel it directly in DREAM — no phone call required. The Customer Experience team can also action it: 1300 144 255 or studio@urbanangles.com, 8.30am–5.30pm Monday to Friday.
The earlier a change lands, the more easily it's absorbed. A shoot cancelled the night before has already been rostered, routed and scheduled into a photographer's day.
Weather-driven changes
Dusk photography and drone capture depend on conditions. Weather-affected bookings are routinely rescheduled and this is handled as part of the service — the Customer Experience team will contact you to rebook.
| Product | Weather sensitivity |
|---|---|
| Standard photography | Low — interiors proceed in most conditions |
| Dusk add-on | High — needs clear light at the right window |
| Drone photography and video | High — wind, rain and visibility all govern the flight |
| Lifestyle photography | Moderate — outdoor locations and public spaces |
| Floor plan measuring | None — proceeds regardless |
| Virtual services and renders | None — produced in post-production |
Payment
Account terms, invoicing and payment method are set up per account during onboarding, with pricing configured around the products and volumes your office orders. Current standard product pricing is published on the DREAM dynamic pricelist.
Indicative published rates in this directory are real-estate-tier figures inclusive of GST. Rental, commercial and private-vendor engagements are priced on their own schedules, and travel applies outside the standard metro radius — all confirmed at booking rather than assumed from a published figure.
To confirm the payment and cancellation terms that apply to your account, or to set up a new account, contact studio@urbanangles.com or 1300 144 255.
Tracking an order
Every stage is notified by email — order confirmation, booking date, booking reminder, proof upload and final delivery — and the full order history sits in DREAM.