Urban Angles: FAQ & Knowledge
Everything you need to know before you book — the questions asked most, the terminology of property marketing, and honest comparisons for the decisions campaigns actually face.
The knowledge base
- Service FAQs — turnaround, coverage, product inclusions, ordering, drone rules and bundling, answered directly
- Property Marketing Glossary — from Base Photography and virtual dusk to VR360, hero images, redraws and Super X turnaround
- Comparison & Decision Guides — virtual styling vs physical staging, virtual dusk vs a dusk shoot, and render vs photography for off-the-plan
Quick answers
How fast is delivery? Standard photography arrives close of business the next business day after the appointment. Proofs, where ordered, land by 10am the next morning. Express delivers by midday and Super X by 9am — the full table is on Standard vs Express Turnaround.
Where does Urban Angles operate? On-the-ground teams in Melbourne, Sydney, Brisbane, the Gold Coast, the Sunshine Coast and Adelaide — and everywhere else in Australia on request, including Perth and Tasmania.
How do I order? Through DREAM, Urban Angles' ordering, booking and delivery portal, or on 1300 144 255.
Does bundling save money? Yes — once Base Photography is selected, drone, floor plans and video are offered at reduced rates. See the public pricelist.
What if the weather turns? Dusk and aerial are the most weather-sensitive products. Bookings can be rescheduled in DREAM or with the Customer Experience team.
Do I have to choose my own images? Only if you want to. Proofing is optional and recommended on any package of ten or more images; without it, the photographer selects the frames.
The decision guides
If you are choosing between formats rather than checking a fact, four guides do that work directly: what every media type actually does, matching media to property type and buyer audience, evaluating whether a package fits, and briefing a provider.
Still unsure?
The Customer Experience team is on 1300 144 255 or studio@urbanangles.com, 8.30am–5.30pm Monday to Friday.